Part 1: Welcome and overview

A welcome message from our CEO, Emma Bell

An overview of the Chapter One online reading volunteer commitment

Signing up as a Chapter One online reading volunteer: FAQs

Online reading volunteer Code of Conduct

Part 2: The background check

• What is a DBS check? What is Digital ID? We know the safeguarding checks can be daunting but don’t worry, we have all your questions covered in our DBS Check FAQs.
• We also have our handy uCheck Digital ID verification detailed DBS Digital ID process guide and walkthrough
  
• For online reading volunteers supporting Scottish children, check out our PVG Check FAQs and PVG - Chapter One’s Associated Interest: What You Need to Know

Part 3: Tips and tricks

• Tips from other volunteers on how to get the most out of your reading sessions
• Expect the unexpected: tips on navigating classroom life
  
• Strategies to support a less confident Chapter One pupil

The Chapter One Live Chat Team! 🧑‍💻

Did you know that at Chapter One, we have a Live Chat Team (real people!) ready to offer immediate assistance to volunteers who might need help with their online reading session?

Meet Jordan, our First Line Support Team Manager, who is always on hand to offer real-time support to volunteers. With direct access to school laptops, most issues can be fixed instantly.

So if you’re a Chapter One volunteer and you ever need support, don't hesitate to reach out to Jordan, Natalie or Aaron via Live Chat! And if you're a business considering partnering with us, this is just one of the ways we make sure our volunteers feel confident and supported every step of the way.

Happy reading!

Questions? Please contact us at uksupport@chapterone.org.